When do orders ship: We will ship most orders placed before noon on the same day. There are times that we need to check the stadium or our retail store if we have an issue with stock. We do move inventory around between our stadium locations and the store, so sometimes the numbers on the website are not correct. If it is going to take us more than 2 days to send out your order, we will communicate with you.
How long does it take for shipping? We ship both from our retail store on Franklin Street and from our Distribution Center in Pittsboro - just 11.5 miles from our store on Franklin Street. You can use the zip code 27312 on UPS.com to bring up a color coded map of the number of days it will take to reach your zip code. Don't forget that the days DO NOT include weekend days and delivery does not occur on weekend or holiday days. For North Carolina, South Carolina, and Virginia UPS ground shipping will typically only take 1 day. California can take 5 business days, and everyone else somewhere in between.
Does “Special Shipping” change how quickly it ships? I must admit if a customer has requested special shipping, we will often try very hard to ship it the same day as ordered, even driving to the UPS facility if we missed the pick up. We do not guarantee it will ship same day though. We also will contact you immediately if your order cannot ship for some reason. Please note that UPS DOES NOT COUNT WEEKEND OR HOLIDAY DAYS AS SHIPPING DAYS AND THEY DON’T DELIVER ON WEEKEND OR HOLIDAY DAYS. This means even if you pay for overnight shipping on a Friday, you will not receive the package until Monday.
Shipping to a PO Box or APO address We do not offer US Postal shipping as an option yet. It is coming. We can ship using USPS, but the Post Office that serves our area is located almost 45 minutes away and the pickup time happens between 9:00am and 10:00am so it is not easy to handle USPS orders in a timely fashion. Know that if you enter a PO Box address, we will ship it using the US Postal service for you, but it will add at least 1 day to your delivery time. APO and PO Box addresses can only be shipped using normal USPS, and so special shipping is not available. In order to ship to an APO AE address you have to fool the system by using another state and not the Armed Forces designation - try ALASKA, but please include the correct information in the Order Instructions box.
Can I pick my order up from the store? If you are going to be in Chapel Hill, we would love for you to pick up your order. You can select pick up at Chapel Hill Sportswear for free. Please put our store address in the shipping address information, so that we know you know where to go and that you did not accidentally select the "least expensive" option (free) not realizing it would involve traveling to Chapel Hill. The address is Chapel Hill Sportswear 119 E Franklin St, Chapel Hill, NC 27514.
International Orders We would like to be able to accommodate international orders, but it just is not that easy to do with our shipping options and our credit card service. Some international cards will go through and be charged, but a lot will not. International shipping also varies greatly, so there is no way to pre-determine a shipping charge. We can send UNC product internationally if it will NOT be for resale only. My best advice is that you send an email to firstname.lastname@example.org detailing the products and sizes that you would like to purchase. Provide the shipping address and we will respond to you with a total price including your shipping options. Once we get back in touch you can decide how to send us your credit card information and we will see if it makes it through our credit card processing. If it does not we can hold your items until we receive a money order.
Any other questions? Call our retail store (800)585-0086 or email email@example.com.